Frequently Asked Questions (FAQ)

FAQ:

I’VE GOT A PROJECT IN MIND, HOW DO I GET STARTED?

The easiest way to get your project started is to submit a QUOTE request.  Just send us a message and we’ll be happy to start the process of your project.  You will receive an email back from us within 1 business day with details about how to get your project started.  This will often include a series of questions for you to answer so we can get as many details as possible up front.  We’re excited to get started on your project so CONTACT US today!

WHAT IS YOUR MINIMUM ORDER QUANTITY?

Here is a list of our minimum order quantities (MOQ):

• Pins/Medals/Coins/Badges/Belt Buckles/PVC – 25 Pieces
• Silk Screened Items – Towels/Apparel/Accessories – 12 Pieces
• Embroidered Items – Towels/Apparel/Accessories – 15 Pieces
• Full Color Printed Items – Banners/Posters/Canvas – 1 Piece
• Business Cards/Trading Cards – 100 Pieces
• Window Clings/Stickers – 25 Pieces
• Other Items (Please inquire)

WHAT FILE TYPES DO YOU ACCEPT?

We LOVE getting vector files (.AI, .EPS, .PDF) but we also accept raster files in the following formats: .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. We DO NOT USE .CDR or .PUB file types.  If you are sending vector files, please make sure that your fonts are turned to outlines.  If you are sending raster files, please make sure they are high resolution – we prefer 300dpi or better.

I HAVE ARTWORK FROM YOUR COMPETITOR, CAN YOU MATCH IT?

No.  We feel strongly that copying another company or artist’s artwork is against our internal code of ethics & copyright laws prohibit this.  But we always try and get you a design that is 100% unique.  If you are not satisfied with the design that we’ve provided for you, then you have TWO additional rounds of changes to your design to let us fix that.  We CAN use our competitors designs for inspiration, but we will ALWAYS be sure to be different.  Sorry!

WHEN IS PAYMENT DUE FOR MY PROJECT?

This is decided on a per project basis.  Typically, small design projects are due at the completion of the project or if you set up a monthly or bi-monthly billing process, we will be happy to accommodate your needs.  Any type of products that are produced, either print, metal, clothing, promos… all of those physical items must be paid for in full prior to the order being processed.  Unfortunately we got burned way too many times in the past, so all custom products will require payment in full up front.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (including government purchasing cards), Stripe, PayPal, checks and contracts/purchase orders from federal organizations only.

HOW LONG WILL IT TAKE TO GET MY FULFILLMENT ITEMS?

Each product that we design and manufacture takes a different amount of time to produce.  Please check in the individual sections to learn more about the turn around times for each item.  Below is a brief list of items and their turn around times (Time can vary depending on time of year, quantity of order & detail in your design).  Shipping will always be 2-4 days depending on your location, however we do our best to always ship priority as to reduce the amount of time it is in transit and it also helps prevent damage to your items.

Color Rush Items – 1 to 2 Business Days in Production
Offset Printed Items – 7 to 9 Days in Production
Soft Enamel/Die Struck Items – 12 to 14 Days in Production
3D Die Cast/Hard Enamel Items – 16 to 21 Days in Production
Posters/Banners/Cards/Trading Cards/Stickers/Window Clings – 10 to 12 Business Days in Production
Silk Screened or Embroidered Items – 14 to 16 Business Days in Production
PVC/Silicon Items – 14 to 16 Days in Production
Anything not on this list, please CONTACT US to get you a production time quote!

ARE YOU A USA BASED COMPANY?

Absolutely!  All of our staff that you will have contact with throughout your ordering experience, is 100% USA based.  Help Desk, Art Team, Production Team, Shipping/Logistics, Management and Owners are all located in the USA.  We do work with hand picked manufacturing facilities as well as USA based suppliers.  If you have a preference on where you want your orders made, please let your help desk agent know and we will try our hardest to accommodate your requests!

DO YOU OFFER “RUSH” SERVICES?

Sometimes we are able to get projects through our system faster if there is available space in our design or production processes.  Rush fees start at $100 per order and increase based upon size and detail of the project.  If you are in need of a rush project, please CONTACT US IMMEDIATELY and we can determine how we can help you!  A “RUSH” is considered anything outside of the scope of the posted turn around times or times that were quoted by our Help Desk.

HOW LONG DO YOU KEEP ARTWORK AND/OR MOLDS?

Our Art Team keeps all of your digital art files on file for at least TWO YEARS.  At the TWO YEAR mark, we will archive your artwork as well as any molds, casts, screens, file set ups, etc.  that are held at our factories and vendors.  If you need additional items before that two year period is up, you will benefit from having no set up fees or mold/die charges on custom products.

I HAVE MORE QUESTIONS, WHO CAN I TALK TO?

Visit our Contact Us page and we will be happy to respond to you with in One Business Day!